Last Updated: February 27, 2025

  1. General Terms
    • All refund requests must be submitted in writing to contact@baotechnologiesandtravels.com
    • Include your full name, service purchased, and reason for refund
    • Processing time for refund requests: 5-10 business days
    • Refunds will be issued using the original payment method
  2. Software Development Services
    • Deposit payments (up to 30%) are non-refundable
    • Milestone payments are refundable only if deliverables are not met
    • Cancellation before project commencement: 70% refund
    • Cancellation during development: Pro-rated refund based on work completed
    • No refunds after project delivery and acceptance
  3. IT Training Programs
    • Full refund available up to 7 days before course commencement
    • 50% refund if cancellation is made 2-7 days before start date
    • No refunds once the course has begun
    • Course transfer to another session: Available with 5 days notice
    • Special circumstances (medical emergencies): Case-by-case basis
  4. Co-Working Space Rentals
    • Monthly memberships: Pro-rated refund with 15 days notice
    • Daily passes: No refund after purchase
    • Meeting room bookings: Full refund with 48 hours notice
    • Equipment rental deposits: Fully refundable upon return in good condition
    • Service interruption refunds: Assessed based on duration and impact
  5. Travel and Study Abroad Services
    • Application fees: Non-refundable
    • Consultation fees: Non-refundable
    • Program fees refund:
      • 90% refund if cancelled 30+ days before program start
      • 50% refund if cancelled 15-29 days before program start
      • No refund if cancelled within 14 days of program start
      • No balance is paid if Visa is rejected
  6. Digital Marketing Services
    • Monthly service contracts: Pro-rated refund for unused periods
    • One-time services: 50% refund before work commencement
    • No refunds after service delivery or campaign launch
    • Setup fees: Non-refundable
  7. Exceptions and Special Circumstances
    • Force majeure events will be evaluated individually
    • Medical emergencies: Documented cases eligible for special consideration
    • Service quality issues: Full or partial refunds based on assessment
    • Technical failures: Compensation or credit for future services
  8. Non-Refundable Items
    • Administrative fees
    • Transaction processing fees
    • Used services or completed deliverables
    • Third-party service charges
    • Late cancellation fees
  9. Refund Process
    1. Submit written request with required details
    2. Receive acknowledgment within 2 business days
    3. Review process: 3-5 business days
    4. Decision notification
    5. Refund processing: 5-10 business days
  10. Contact for Refund Requests
    • Email: contact@baotechnologiesandtravels.com
    • Phone: +237 6 54 54 77 72 / +44 742 749 7479
    • Address: Behind Santa Lucia Bonamoussadi, Douala – Cameroon
    • Business Hours: Monday – Friday 8am – 6pm
  11. Right to Modify
    • We reserve the right to modify this refund policy
    • Changes will be effective upon posting to the website
    • Existing contracts will follow the policy in effect at time of purchase